Refund Policy

Last updated: June 2026

At kickila, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

Returns

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging
Accompanied by proof of purchase (order confirmation or receipt)

Items that are damaged, used, or not in their original condition may not be eligible for a return.

Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale
Downloadable or digital products
Gift cards
Items returned after the 14-day return window

How to Initiate a Return

To start a return, please contact us within 14 days of receiving your order:

Phone: (541) 342-3373
Address: 10580 Prospect Ave, Santee, California 92071, United States

Please include your order number and reason for return. We will provide you with return instructions and a return shipping address.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and automatically applied to your original payment method.

Please note that depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.

Late or Missing Refunds

If you haven't received your refund after 7 business days of approval:

Check your bank account again
Contact your credit card company — it may take some time before your refund is officially posted
Contact your bank, as there is often processing time before a refund is posted
If you've done all of this and still have not received your refund, please contact us at (541) 342-3373

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us within 14 days of delivery.

Return Shipping

Customers are responsible for paying return shipping costs unless the item arrived damaged or defective. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.